top of page

Off-duty lighting Policies & guidelines

1. Pricing and Estimates:

  • All pricing is based on the length of lights installed, starting at $4.50 per foot.

  • Estimates are provided after evaluating the installation site and understanding the customer's requirements.

  • Additional charges may apply for custom designs, difficult-to-reach areas, or special requests.

​

2. Scheduling and Appointments:

  • Installation appointments are scheduled on a first-come, first-served basis.

  • Customers are encouraged to book services well in advance to secure their preferred installation dates.

  • Changes to installation dates require a minimum of 48 hours notice.

​

3. Payment:

  • A 50% deposit is required to secure the installation appointment, with the remaining balance due upon completion.

  • We accept cash, credit cards, and electronic payments.

  • Payments are non-refundable once The lights have been have been provided and installed.

​

4. Cancellation and Refund Policy:

  • Cancellations made within 48 hours of the scheduled installation date are subject to a cancellation fee of $30.

  • In the event of inclement weather, installations may be rescheduled at no additional charge.

  • Refunds are issued only if Off-Duty Lighting is unable to complete the installation due to unforeseen circumstances.

​

5. Warranty and Maintenance:

  • Off-Duty Lighting provides a 3-year warranty on the installed lights for a specified period from the installation date.

  • Customers are responsible for regular maintenance, including checking bulbs and connections to ensure optimal performance.

  • Any issues covered under warranty will be repaired free of charge within the warranty period.

​

6. Safety and Accessibility:

  • Customers are responsible for ensuring a safe and clear working environment for our installation team.

  • Off-Duty Lighting reserves the right to refuse service if the installation site is deemed unsafe or inaccessible, including deteriorated/ damaged roofs.

​

7. Customer Cooperation:

  • Customers are requested to assist the installation team by providing necessary information and access to the property, including gate codes if homeowners will not be home at the time of installation.

  • Any changes or additions to the installation plan must be communicated and agreed upon in advance.

​

8. Customer Satisfaction:

  • Off-Duty Lighting is committed to customer satisfaction. If customers are not satisfied with the installation, they should contact us within 72 hours, and we will work to address their concerns.

bottom of page